Quality and Safety

healthAbility is committed to providing safe and effective care. We always look for ways to improve our services to achieve better outcomes for our consumers.

Every three years, we are assessed against a number of standards. This is to ensure that we are effective and improving our services. Accreditation is independent recognition that we meet defined standards.

healthAbility provide a range of services. As such, there are several standards we need to meet. These include:
• National Safety & Quality Health Service Standards
• Quality Improvement Council Standards
• Human Services Standards
• Home Care Standards

Your Rights and Responsibilities

It is important that you understand your rights and responsibilities as a client. Understanding these will help create a positive relationship between you as a client and us as a service provider.

Click here to read the Your Rights and Responsibilities Policy.

If you require a hard copy please ask at reception or click here to submit an online form

Privacy Policy

We are committed to protecting your privacy and to the principles of the Privacy Act 1988 and Privacy Amendment (Enhancing Privacy Protection) Act 2012. We have systems and processes that ensure compliance with the legislation including the protection of health information including both personal and sensitive information. Client records are maintained in line with the requirements of the Health Records Act 2001.

Click here to read our Privacy Policy.

If you require a hard copy please ask at reception or click here to submit an online form

Child Safe Policy

We are committed to child safety. We want all children to be safe, happy and empowered. We support and respect all children, as well as our employees and volunteers. We are committed to the safety, participation and empowerment of all children. We have zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently with our robust Policies & Procedures.

Click here to read our Child Safe Policy.

If you require a hard copy please ask at reception or click here to submit an online form

Protected Disclosure

We encourage employees and members of the public to raise concerns of improper employee conduct and detrimental action. This supports our ability to maintain high standards of ethics and probity in the performance of our duties and delivery of services.

Although we are not governed by the Protected Disclosure Act 2012, disclosures are responded to in line with the requirements of the Act.

Members of the public are encouraged to make a disclosure when they believe on reasonable grounds that an employee of healthAbility has:

  • Engaged, is engaged or proposes to engage in improper conduct, or
  • Has taken, is taking or proposes to take detrimental action.

This also applies to other agencies contracted by healthAbility.

All disclosures and related evidence are considered in the strictest confidence by all parties involved during and following the disclosure and investigation.

Protected disclosures of alleged improper or corrupt conduct can made to the Chief Executive Officer or to the Chair of the Board of Directors at 917 Main Road, Eltham Victoria 3095 or call 9430 9100.