We welcome your ideas, complaints and compliments.
There are a few ways you can provide feedback including email, post, in person or via the form below.
For more info on our Feedback process scroll down.
How can I provide my feedback?
The quickest way for you to provide feedback is to:
- Fill in the contact form above
- Speak to a staff member
- Call our interpreter service 131 450 (ask them to call healthAbility)
Otherwise, feel free to download and complete a full Feedback form or send in a letter via:
- The Feedback box at reception or provide to a staff member
- Mail to the “Quality Manager”, healthAbility, 917 Main Road, Eltham VIC 3095
- Email to email@example.com or phone 03 940 9100
What happens with my feedback once you receive it?
We will review and let you know we have received your feedback within 5 days. If you have requested a response, we will respond within 28 days. If your feedback is more complex and will take longer to address, we will let you know.
Do I need to give my name?
No, you can choose to stay anonymous. If you would like a response from us, we will need your contact details.
If I give negative feedback will it affect my care at healthAbility?
If you give negative feedback, your use of Carrington Health services will not be affected. You also have the right to a have an external advocate or other independent support to assist you with your feedback.
Is my privacy protected when giving feedback?
What if I am not happy with the response to my feedback?
You have a few contact options:
Let us know directly
Contact our CEO on 9430 9100
Health Complaints Commissioner’s Office on 1800 136 066 hcc.vic.gov.au
Aged Care Complains Commissioner on 1800 550 552 agedcarecomplaints.gov.au
Disability Services Commissioner on 1800 677 342 odsc.vic.gov.au
The Department of Social Services via email DSSfeedback@dss.gov.au
If you’re not happy you can call the Ombudsman’s office on 1300 362 072