General Assistance Phone Number
Department of Health and Human Services website Latest updates
Department of Health Latest updates
Help stop the spread campaign Up to date information
Victorian Government Emergency Relief Packages for vulnerable Victorians who have to self-quarantine. 1800 675 398
St Vincent de Paul Society Victoria Welfare Assistance Line Assistance with food and material aid. 1800 305 330
Red Cross Relief Aid
Centrelink Financial Support
Department of Health – Medication Important notice regarding access to PBS medications, including delivery services for vulnerable people
Coles Online Priority Service Grocery Delivery
Woolworths Priority Assist Grocery Delivery Grocery Delivery
People with Disability Assistance Phone Number
People with Disability Australia General information, resources including translated materials
NDIS Latest information 1800 800 110
NDIS Australia – FAQ’s Frequently Asked Questions
Scope Australia General information 1300 472 673
Disability Information Helpline General Information  1800 643 787
Disability Information Helpline – Auslan You Tube Video – Auslan
Seniors Assistance Phone Number
National Seniors Australia General information for seniors on coronavirus 1300 765 050
Seniors Victoria Self Assessment Tool, Emergency relief packages, information 1300 797 210
Department of Health – Seniors Specific advice for people over 70
The Older Persons COVID-19 Support Line A dedicated free call support line that provides information and support to senior Australians, their families and carers. The support line operates Monday to Friday (excluding public holidays) from 8:30am to 6pm. 1800 171 866
Coronavirus Mental Wellbeing Support Service A free 24/7 support service specifically designed to help people through the COVID-19 pandemic offered by Beyond Blue. Wellbeing checks are available over the phone to senior Australians who have elected they may need some extra support during the COVID-19 pandemic. 1800 512 348
Community Visitors Scheme A Community Visitors Scheme that supports senior people who may be feeling more isolated during the COVID-19 pandemic through phone and virtual friendships. 03 9845 2729 or cvsadmin@ms.org.au
Families Assistance Phone Number
Maternal and Child Health Advisory Line (24 hours) Child health tips and advice on your phone 13 22 29
Outer East Primary Care Partnership Tipsheets: Keeping active at home, School holidays with kids, Working from home with kids and more
1800RESPECT National Sexual Assault, Domestic and Family Violence Counselling Service 1800 737 732
Kids Helpline (24 hours) Free phone and online counselling for kids, teens, young adults, parents and carers 1800 551 800
Opening Doors (24 Hours) Housing and homelessness support 1800 825 955
Relationships Australia Managing stress and anxiety in these stressful times
Safe Steps Family Violence Response Centre Family Violence Support 1800 015 188
Mental Health Assistance Phone Number
Coronavirus Mental Wellbeing Support Service A free 24/7 support service specifically designed to help people through the COVID-19 pandemic offered by Beyond Blue. Wellbeing checks are available over the phone to senior Australians who have elected they may need some extra support during the COVID-19 pandemic. 1800 512 348
DirectLine (24 Hours) Alcohol and drug counselling and referral 1800 888 236
Lifeline (24 hours) Crisis support and suicide prevention 13 11 14
Beyond Blue Support Service Support. Advice. Action. 1300 22 4636
Look after your mental health – beyond blue Specific article on looking after your mental health during the coronavirus outbreak
Headspace Youth mental health service for 12-25 year olds Hawthorn: 9006 6500
Eastern Health Psych Triage Assessment and treatment service to persons between the age of 16 –64 years who are in psychiatric crisis 1300 721 927
Swinburne Psychology Free mental health support for youth affected by COVID-19 9214 5528
Friend line telephone support service Friend Line offers a free and anonymous telephone service that provides senior Australians with the opportunity to chat with a volunteer. The service is available seven days a week between 10am and 8pm. 1800 4 CHATS (1800 424 287)
DirectLine (24 Hours) Alcohol and drug counselling and referral 1800 888 236
Nillumbik Community Assistance Phone Number
Nillumbik Shire Council Community Support information 9433 3111
Hurstbridge: Lettuce Inn Fruit and Veg Shop Free delivery for local area and $5 delivery fee in outer areas

Email orders to info@lettuceinn.net

9718 1150
Diamond Creek:  Local Fine Foods Delivery of fruits and vegetables

Email: localfinefoods.dc@gmail.com

Vito – 0433 435 142
Diamond Creek: DC Meats Delivery of meat 9422 5825
Diamond Creek: Bakers Delight Delivery of bread loafs and rolls 9438 2132
Eltham: Bolton St Fruit Market Delivery of fruit and vegetables, $5 delivery or free on orders over $40 9439 5654
Diamond Valley Community Support Emergency food relief, clothing, transport and chemist vouchers 9435 8282
Salvation Army Greensborough Welfare assistance (healthcare card required) 9434 6990
Uniting VicTas Emergency relief services, youth and disability residential services, child care 9192 8100
Aborigines and Torres Strait Islanders Assistance Phone Number
First Peoples Disability Network General information (02) 9267 4195
National Indigenous Australians Agency Support for Indigenous Australians 02 6271 5111
Keeping Our Mob Safe (Australian Gov) Keeping Our Mob Safe – Stop the Spread
Disability in the bush New app makes NDIS more accessible in remote communities
Victorian Aboriginal Health Service Free and confidential phone counselling service 1800 9595 63
Translated Materials Assistance Phone Number
COVID-19 (Coronavirus) Multilingual Resource Library Translated resources
Coronavirus – What you need to know (Australian Gov) Translated Videos
Translation of COVID-19 Resources Translated resources in your language

– Stay COVID Free Do The 3
– Testing for COVID-19
– What you need to know about Coronavirus
– Help for finances and mental health
– Protecting you from Coronavirus
– Roadmap to a COVIDSafe Australia
– COVIDSafe app – New tool to help slow the spread of COVID-19

It’s ok to have Home Care Translated Fact Sheet