| General | Assistance | Phone Number |
| Department of Health and Human Services website | Latest updates | |
| Department of Health | Latest updates | |
| Help stop the spread campaign | Up to date information | |
| Victorian Government Emergency Relief | Packages for vulnerable Victorians who have to self-quarantine. | 1800 675 398 |
| St Vincent de Paul Society Victoria Welfare Assistance Line | Assistance with food and material aid. | 1800 305 330 |
| Red Cross | Relief Aid | |
| Centrelink | Financial Support | |
| Department of Health – Medication | Important notice regarding access to PBS medications, including delivery services for vulnerable people | |
| Coles Online Priority Service | Grocery Delivery | |
| Woolworths Priority Assist Grocery Delivery | Grocery Delivery | |
| People with Disability | Assistance | Phone Number |
| People with Disability Australia | General information, resources including translated materials | |
| NDIS | Latest information | 1800 800 110 |
| NDIS Australia – FAQ’s | Frequently Asked Questions | |
| Scope Australia | General information | 1300 472 673 |
| Disability Information Helpline | General Information | 1800 643 787 |
| Disability Information Helpline – Auslan | You Tube Video – Auslan | |
| Seniors | Assistance | Phone Number |
| National Seniors Australia | General information for seniors on coronavirus | 1300 765 050 |
| Seniors Victoria | Self Assessment Tool, Emergency relief packages, information | 1300 797 210 |
| Department of Health – Seniors | Specific advice for people over 70 | |
| The Older Persons COVID-19 Support Line | A dedicated free call support line that provides information and support to senior Australians, their families and carers. The support line operates Monday to Friday (excluding public holidays) from 8:30am to 6pm. | 1800 171 866 |
| Coronavirus Mental Wellbeing Support Service | A free 24/7 support service specifically designed to help people through the COVID-19 pandemic offered by Beyond Blue. Wellbeing checks are available over the phone to senior Australians who have elected they may need some extra support during the COVID-19 pandemic. | 1800 512 348 |
| Community Visitors Scheme | A Community Visitors Scheme that supports senior people who may be feeling more isolated during the COVID-19 pandemic through phone and virtual friendships. | 03 9845 2729 or cvsadmin@ms.org.au |
| Families | Assistance | Phone Number |
| Maternal and Child Health Advisory Line (24 hours) | Child health tips and advice on your phone | 13 22 29 |
| Outer East Primary Care Partnership | Tipsheets: Keeping active at home, School holidays with kids, Working from home with kids and more | |
| 1800RESPECT | National Sexual Assault, Domestic and Family Violence Counselling Service | 1800 737 732 |
| Kids Helpline (24 hours) | Free phone and online counselling for kids, teens, young adults, parents and carers | 1800 551 800 |
| Opening Doors (24 Hours) | Housing and homelessness support | 1800 825 955 |
| Relationships Australia | Managing stress and anxiety in these stressful times | |
| Safe Steps Family Violence Response Centre | Family Violence Support | 1800 015 188 |
| Mental Health | Assistance | Phone Number |
| Coronavirus Mental Wellbeing Support Service | A free 24/7 support service specifically designed to help people through the COVID-19 pandemic offered by Beyond Blue. Wellbeing checks are available over the phone to senior Australians who have elected they may need some extra support during the COVID-19 pandemic. | 1800 512 348 |
| DirectLine (24 Hours) | Alcohol and drug counselling and referral | 1800 888 236 |
| Lifeline (24 hours) | Crisis support and suicide prevention | 13 11 14 |
| Beyond Blue Support Service | Support. Advice. Action. | 1300 22 4636 |
| Look after your mental health – beyond blue | Specific article on looking after your mental health during the coronavirus outbreak | |
| Headspace | Youth mental health service for 12-25 year olds | Hawthorn: 9006 6500 |
| Eastern Health Psych Triage | Assessment and treatment service to persons between the age of 16 –64 years who are in psychiatric crisis | 1300 721 927 |
| Swinburne Psychology | Free mental health support for youth affected by COVID-19 | 9214 5528 |
| Friend line telephone support service | Friend Line offers a free and anonymous telephone service that provides senior Australians with the opportunity to chat with a volunteer. The service is available seven days a week between 10am and 8pm. | 1800 4 CHATS (1800 424 287) |
| DirectLine (24 Hours) | Alcohol and drug counselling and referral | 1800 888 236 |
| Nillumbik Community | Assistance | Phone Number |
| Nillumbik Shire Council | Community Support information | 9433 3111 |
| Hurstbridge: Lettuce Inn Fruit and Veg Shop | Free delivery for local area and $5 delivery fee in outer areas
Email orders to info@lettuceinn.net |
9718 1150 |
| Diamond Creek: Local Fine Foods | Delivery of fruits and vegetables
Email: localfinefoods.dc@gmail.com |
Vito – 0433 435 142 |
| Diamond Creek: DC Meats | Delivery of meat | 9422 5825 |
| Diamond Creek: Bakers Delight | Delivery of bread loafs and rolls | 9438 2132 |
| Eltham: Bolton St Fruit Market | Delivery of fruit and vegetables, $5 delivery or free on orders over $40 | 9439 5654 |
| Diamond Valley Community Support | Emergency food relief, clothing, transport and chemist vouchers | 9435 8282 |
| Salvation Army Greensborough | Welfare assistance (healthcare card required) | 9434 6990 |
| Uniting VicTas | Emergency relief services, youth and disability residential services, child care | 9192 8100 |
| Aborigines and Torres Strait Islanders | Assistance | Phone Number |
| First Peoples Disability Network | General information | (02) 9267 4195 |
| National Indigenous Australians Agency | Support for Indigenous Australians | 02 6271 5111 |
| Keeping Our Mob Safe (Australian Gov) | Keeping Our Mob Safe – Stop the Spread | |
| Disability in the bush | New app makes NDIS more accessible in remote communities | |
| Victorian Aboriginal Health Service | Free and confidential phone counselling service | 1800 9595 63 |
| Translated Materials | Assistance | Phone Number |
| COVID-19 (Coronavirus) Multilingual Resource Library | Translated resources | |
| Coronavirus – What you need to know (Australian Gov) | Translated Videos | |
| Translation of COVID-19 Resources | Translated resources in your language
– Stay COVID Free Do The 3 |
|
| It’s ok to have Home Care | Translated Fact Sheet |
