Feedback

healthAbility welcomes your feedback, including any complaints, compliments or suggestions. We appreciate you taking the time to let us know how we supported you and how we can improve our services and supports.

To complete feedback online, please complete the form below. Otherwise you can download the form on this page.

You can also provide your feedback:

  • Direct to the staff member who provided the service
  • To the Chief Executive Officer on 9430 9100 or ceo@healthability.org.au
  • Provide your written feedback in the suggestion box at reception

Feedback form

  • If you would like to discuss further, please provide your details below:

Complaints

If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria.

Their service is free, confidential and impartial. To lodge a complaint with the HCC:

  • Fill out a complaint form online at www.hcc.vic.gov.au or
  • Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.

Reviews

Clickability is an Australian disability service directory that features ratings and reviews from the people who actually use the services.

We would encourage you to leave a review of healthAbility on the website. Your review will help other people with disability make informed choices about their service providers.

You can leave a review here or visit our listing here.