Home Care Packages

Home Care Packages support you or a loved one to remain living at home and in your community to stay active, independent and safe. 

Home Care Packages are provided to older people (over 65 years of age) and some younger people with a disability, dementia or other special care needs, who have been assessed and approved by the Aged Care Assessment Team (ACAT).

Our care management team considers your individual situation with tailored and flexible care options by providing you with a list of services you may need. They then develop a tailored care plan together with you and anyone you would like to include in the planning process. With years of experience providing Home Care Packages, we have a deep knowledge of care providers, which makes us one of the most trusted and experienced Home Care Package providers in Melbourne.

If you have a Home Care Package provided by the Australian Government, we can ensure that you receive quality care of your choice that is tailored to meet your needs. You will also have choice and flexibility in the care you receive at home, as your needs change.

Learn more about our Home Care Packages in Melbourne below or, if you have a My Aged Care reference number, contact our friendly team to start receiving services from healthAbility today.

Do you have a My Aged Care reference number? Contact our friendly team today to start receiving services

Our Home Care Packages in North and Eastern Regions of Melbourne

We aim to provide the best possible Home Care Packages to older Australians and young people living with disabilities. We provide the following Home Care Packages in Melbourne:

  • Level 1 supports people with basic care needs

  • Level 2 supports people with low level care needs (formerly Community Aged Care Packages)

  • Level 3 supports people with intermediate care needs

  • Level 4 supports people with high level care needs (formerly Extended Aged Care at Home and Extended Aged Care at Home Dementia packages)

To determine which Home Care Package best suits you or your loved one’s needs, My Aged Care will need to complete a face-to-face assessment at your home. The Aged Care Assessment Team (ACAT) will provide a list of recommendations and services to ensure you or your loved one can live comfortably, safely and independently at home.

Our team can help prepare for the assessment and determine which services will best suit your needs ahead of the ACAT’s visit. We will be with you every step of the way.

Care worker assisting a senior man to get his shopping out of the back of a car

Our Home Care Package Services

At healthAbility, our unique combination of private and publicly funded health services allows us to manage your Home Care Package and empower you to choose what services you want, when you want them and how you want them delivered. The choice is yours. 

Our Home Care Packages in Northern and Eastern regions of Melbourne can be tailored to include the following services (depending on the level of your Home Care Package).

  • Care Management - Our care managers will work with you to establish your care plan to outline your care needs and goals and how they can be met within the home care package . They are experts in supporting people living in the community and assist you to achieve your goals, and support with problem solving, advocating, navigating the aged care system
  • Personal Care Support and Assistance - Helping to maintain your independence and personal hygiene. This might include help with showering, bathing, toileting, dressing/undressing, reminders to take your medication and assistance getting in/out of bed
  • Allied Health - including Podiatry, Physiotherapy and other therapies — Helping you maintain your independence movement and mobility. This service includes Speech Therapy, Podiatry, Occupational Therapy and Physiotherapy, and other clinical services
  • Assistance with Meals and Food Preparation - Assisting you to maintain your and health nutrition and continue to eat well while living independently This might include help with meal preparation, special diets for health/religious/cultural reasons and meal delivery services (excluding the cost of food)
  • Specialised Aged Care Assessment and Advice - to assist with maximising your independence at home. This includes continence and dementia advisory services
  • Assistance with Daily Household Tasks -  Help to support you in keeping your home clean and liveable. This might include help with cleaning living areas, making beds, ironing and laundry, dusting, vacuuming, mopping and unaccompanied shopping
  • Home and Garden Maintenance - Helping to keep your home and garden in a safe, liveable condition. This might include fixing uneven flooring, cleaning gutters and minor gardening like weeding, pruning and mowing the lawn
  • Home Modifications - Maintaining your ability to move around your home safely and independently. This might include the installation of easy access taps, ramps, grab rails around the toilet, bath and/or shower, and providing advice on areas of concerns around the safety of your home
  • Aids to Help You Remain Independent - Helping you with mobility, communication, reading and personal care limitations. This might include walking aids like crutches, walkers, walking frames and walking sticks, mechanical devices to lift you in and out of bed, bed rails and pressure relief mattresses
  • Transport - Getting you to appointments and community activities. This includes arranging driver services, providing transport vouchers and subsidies, and assistance with shopping, doctor’s appointments and attending social events
  • Assistance with Social Outings, Groups and Visitors - Helping you remain social and involved in the local community. We can help arrange for a visitor to make in-home or telephone-based social calls, providing a companion to assist with shopping and going to appointments, arranging social activities and transport to social events, and arranging for you to attend group-based activities

We offer a wide range of other services that blend into these top level My Aged Care services. For more information about other services like dental, health services, mental health service and more, see Our Services page.

Senior man being assisted to shave by a female care worker in bathroom
Meet David Well

David is 66 and has arthritis in his knee. David cares for his wife, Maria. As David is getting older, he is finding that it is harder to keep on top of his day to day chores and his mobility is declining.

Watch how we helped David apply, be accessed and approved for a Home Care Package through My Aged Care. Now David and Maria are receiving help with cleaning, meal preparation and personal care.

Meet the other Well family members

David is part of the Well family, meet the other family members as they engage with a range of services to support them to live better lives. Meet the Well family.

Step by step guide to applying for a Home Care Package

Phone iconStep 1Contact My Aged Care to find out what services are available to help you stay in your own home. Phone 1800 200 422
Home iconStep 2You will be assessed by the Aged Care Assessment Team (ACAT) for services you need to help you stay in your own home.
Checklist iconStep 3

Think about what you might need. This may include household tasks, personal care, shopping or exercise programs. We can help you plan for your assessment.

Envelope and clock iconStep 4Receive a letter from My Aged Care about your Home Care Package. Call us and we can guide you through the next steps.
Envelope and package iconStep 5Receive another letter 90 days before you get your Home Care Package and then another when funding is available from My Aged Care.
healthAbility logoStep 6You have 56 days to choose a provider. Speak to our My Aged Care team on 9430 9100 as soon as possible to discuss care management, extensions or additional services.

Are you ready to receive services through your Home Care Package?

Contact our friendly team today


What is a Home Care Package?
How do I get access to a Home Care Package?
What services are available in a Home Care Package?
What experiences does healthAbility have in supporting people with Home Care packages?
What if my needs change and I need more support?
What is Care Management?
What is Consumer Directed Care and what does it mean for me?
Can I change providers if I am not 100% satisfied?

Get in touch

Contact our team by sending us an email or call us on