Supporting you at home

Home Care Packages support you or a loved one to remain living at home and stay active, independent and safe. Our tailored and flexible Care Management service supports you to live confidently in your home and community.

Home Care Packages are provided to older people and some younger people with a disability, dementia or other special care needs, who have been assessed and approved by the Aged Care Assessment Team (ACAT).

Our care management team considers your individual situation and provides you with a list of services you may need. They then develop a tailored care plan together with you and anyone you would like to include in the planning process. With years of experience providing Home Care Packages, we have a deep knowledge of care providers, which makes us a trusted and experienced provider of choice.

If you have a Home Care Package provided by the Australian Government, we can ensure that you receive quality care of your choice that is tailored to meet your needs. You will also have choice and flexibility in the care you receive at home, as your needs change.

We provide the following Home Care Packages:

  • Level 1 supports people with basic care needs

  • Level 2 supports people with low level care needs (formerly Community Aged Care Packages)

  • Level 3 supports people with intermediate care needs

  • Level 4 supports people with high level care needs (formerly Extended Aged Care at Home and Extended Aged Care at Home Dementia packages)

Our unique combination of private and publicly funded health services enables us to manage the care you need and provide you with flexibility, choice and control.

Do you have a My Aged Care reference number? Contact our friendly team today to start receiving services

Step by step guide to applying for a Home Care Package

Phone iconStep 1Contact My Aged Care to find out what services are available to help you stay in your own home. Phone 1800 200 422
Home iconStep 2You will be assessed by the Aged Care Assessment Team (ACAT) for services you need to help you stay in your own home.
Checklist iconStep 3

Think about what you might need. This may include household tasks, personal care, shopping or exercise programs. We can help you plan for your assessment.

Envelope and clock iconStep 4Receive a letter from My Aged Care about your Home Care Package. Call us and we can guide you through the next steps.
Envelope and package iconStep 5Receive another letter 90 days before you get your Home Care Package and then another when funding is available from My Aged Care.
healthAbility logoStep 6You have 56 days to choose a provider. Speak to our My Aged Care team on 8518 4382 as soon as possible to discuss care management, extensions or additional services.

Are you ready to receive services through your Home Care Package?

Contact our friendly team today


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Get in touch

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