Yes, we do. With years of experience providing Home Care Packages, we have a deep knowledge of care providers, which makes us a trusted and experienced provider of quality care. View more information on our Home Care Packages.

In-home and community support is available to private and publicly funded clients and participants. To access the publicly funded in-home support, you must be assessed and deemed eligible by the Aged Care Assessment Team (ACAT) or the National Disability Insurance Agency (NDIA) Assessment Team

Eligibility is based on your care needs, determined through an ACAT or NDIA assessment. However, you must also be:

• An older person who needs coordinated services to help you stay at home or;
• A younger person with a disability, dementia or other care needs.

It’s important to note that your financial situation won’t affect your eligibility for a Home Care Package. Still, you will need a financial assessment to determine how much you may be asked to contribute.

If you are not eligible for a complete Home Care Package, you can pick and choose from our services. We’ll always be flexible about your care preferences.

Paying for your Home Care Services in Melbourne is easy. You just pay hourly for the care services you want and need. You can also use private funding in addition to government funding if you need some extra support

Yes! We want you to be comfortable with the person entering your home. We will connect you with someone who shares your values, background, language, and culture, so you can communicate and work together more effectively

Yes! At healthAbility, we support your freedom of choice regarding our services and how and when we provide them. Our Home Care Services in Melbourne are yours to customise. Contact us to organise a care assessment and planning session. We will use this opportunity to better understand your lifestyle and care preferences so we can tailor our services to meet your needs and match you with a support worker.

To access public funding for In-Home and Community Support, you must be assessed as eligible by the Aged Care Assessment Team (ACAT) or the National Disability Insurance Agency (NDIA) Assessment team.

We know that health is not a permanent state of being. Your health and needs will change over time, so we are always flexible regarding our services. You can add, change and remove services anytime; we must ensure you understand and agree to the changes

Yes, we provide services to people with NDIS plans. We offer person-led support that allows you to have choice and control. We work as part of a team, who are all there to support you to meet your goals.

Absolutely. Whether moving to a different location or needing a better fit, you are well within your rights to transfer to a different provider. For your peace of mind, we recommend researching providers before agreeing to an end date with your current provider — this will ensure no interruption to your services

Yes, we are a registered provider of My Aged Care.

healthAbility has decades of experience providing Home Care in Melbourne. We understand the disability and aged care systems and can easily coordinate services to meet your needs. We are an independent, not-for-profit community health organisation, a trusted and experienced Home Care Package provider of choice.

The Australian Government has included CDC principles in the Aged Care laws (User Rights Principles 2014) to ensure your rights are always protected.