All feedback is welcomed. We would like you to share your experiences with us so that we know which areas we can make better and improve on and where we are doing good things, we can do more of them.

Feedback can be compliments, suggestions, issues of concerns or complaints. You can give your feedback anonymously if you wish. For more information about giving your feedback please read our Giving Feedback Information Sheet or see FAQs below.

There are many ways you can provide feedback including;

Our interactive Feedback Form is also available in the following languages: 

Important information

Delivering high-quality person-centered services is what we do every day to create an outstanding and positive client experience. We aim to always work together with you and are committed to protecting and respecting your privacy and meet your individual needs.

Our professional and supportive teams work in partnership to deliver a diverse range of holistic, affordable, accessible and tailored services which empower people of all ages and abilities to live their best life.

Community Connections

Our Community and Consumer Engagement Framework directs how we consult and work with our community to inform our organisational planning with their voice. You can find it here.

Translated Resources

All important customer information listed below is available translated into Greek, Italian and Mandarin, which can be found on our Resources page.

Important customer information:

Senior lady having forms explained as part of her appointment by female care worker

FAQS

How can I provide my feedback?
What happens with my feedback once you receive it?
Do I need to give my name?
If I give negative feedback, will this affect my care at healthAbility?
Is my privacy protected when giving feedback?
What if I am not happy with the response to my feedback?