We aim to always work together with you and are committed to protecting and respecting your privacy.

Please click on the links below for important information sheets:

Rights and Responsibilities Information Sheet

Using an Advocate Information Sheet

Client Privacy Information Sheet

Open Disclosure - What happens if you are harmed during healthcare


All feedback is welcomed. We would like you to share your experiences with us so that we know which areas we can make better and improve on and where we are doing good things, we can do more of them.

Feedback can be compliments, suggestions, issues of concerns or complaints. You can give your feedback anonymously if you wish. For more information about giving your feedback please read our Giving Feedback Information Sheet or see FAQs below.

There are a few ways you can provide feedback including email, post, in person or our enquiry form.


How can I provide my feedback?
What happens with my feedback once you receive it?
Do I need to give my name?
If I give negative feedback, will this affect my care at healthAbility?
Is my privacy protected when giving feedback?
What if I am not happy with the response to my feedback?