Delivering high-quality person-centered services is what we do every day to create an outstanding and positive client experience. We aim to always work together with you and are committed to protecting and respecting your privacy and meet your individual needs.
Our professional and supportive teams work in partnership to deliver a diverse range of holistic, affordable, accessible and tailored services which empower people of all ages and abilities to live their best life.
Our Community and Consumer Engagement Framework directs how we consult and work with our community to inform our organisational planning with their voice. You can find it here.
All important customer information listed below is available translated into Greek, Italian and Mandarin, which can be found on our Resources page.
Important customer information:
- Rights and Responsibilities Information Sheet
- Using an Advocate Information Sheet
- Client Privacy Information Sheet
- Open Disclosure - What happens if you are harmed during healthcare
- Supporting Carers Information Sheet
- Charter of Aged Care Rights
- Advanced Care Planning Information Sheet
- Child Safety Policy
- Community and Consumer Engagement Framework
All feedback is welcomed. We would like you to share your experiences with us so that we know which areas we can make better and improve on and where we are doing good things, we can do more of them.
Feedback can be compliments, suggestions, issues of concerns or complaints. You can give your feedback anonymously if you wish. For more information about giving your feedback please read our Giving Feedback Information Sheet or see FAQs below.
There are a many ways you can provide feedback including;
Champion Your Community
Join our Community Champions group to inform decision making and improve our health service.
The role of a community champion is to provide views and opinions about our services, identify concerns, raise issues, and provide feedback. Topics may include customer service, quality of service, communication and more.
We are aiming for a diverse group of members from our community to ensure fair representation of all people and perspectives.
The Community Champions group is professionally moderated and held in a respectful and friendly environment.
Members are asked to attend a meeting quarterly (once every three months). Meetings will be held alternatively at our locations in Box Hill, Eltham or by video meeting.
Who can join?
Clients, carers and people in the community in Eastern and North-eastern Melbourne who are interested in improving community health services. If you believe you can contribute, we’d love to hear from you. Register your interest.