Enquiry Information

General Referrals – via fax or phone

  • Our phone number is 03 9430 9100

  • Referrals can be faxed on

    • Eltham 03 9431 0339

    • Box Hill 03 9898 8010

  • Please download a SCTT form. This form can be used for referrals

Team Care Arrangement Referrals – via fax or phone

  • Our phone number is 03 9430 9100

  • Referrals can also be faxed on 03 9431 0339

It is preferred that the VSRF (Victorian Statewide Referral Form) be used.

Support is available for all general practitioners via Eastern Melbourne Primary Health Network (EMPHN).

All team care arrangement requests will be acknowledged via fax within two working days. Once assessment has been undertaken with the necessary health professional a summary of assessment findings and planned treatment will be forwarded to the general practitioner.


What happens once you receive my referral?

Your patients first point of contact will be with our reception staff who will direct them to the appropriate point of triage and/or screening

  • Depending on their referral, some patients will be contacted by our Health Access (Service Coordination) team to undertake an Initial Needs Identification

  • This screening is based on the Demand Management Framework and the Victorian Service Coordination practice standards and utilises the SCTT forms and templates

I need brochures and information for my patients

Please get in touch with our friendly reception team on (03) 9430 9100 and we will happily arrange to send and or email relevant information to you.

IDEAS (Integrated Diabetes Education and Assessment Service)

Provided in a community health setting in collaboration with Eastern Health’s Endocrinology Department, IDEAS offers a multidisciplinary approach with comprehensive medical and allied health consultations, including risk assessment for patients with type 2 diabetes.


  • 2012 Victorian Healthcare Association Annual Award for Redesigning Healthcare for a Sustainable Future 
  • 2012 Public Healthcare Awards High Commendation

For information relating to referrals for our IDEAS service, please see HealthPathways

healthAbility IDEAS logo

Get in touch

Contact our team by sending us an online enquiry or call us on