Community Health continued to demonstrate its intrinsic value to our health system during the pandemic by being able to rapidly and flexibly fill system gaps as well as localise and personalise preventative and responsive care.

Additionally, we innovated and adapted these core services to ensure an appropriate service mix was delivered where, when and how customers needed during this crisis.

Leveraging our learning opens a range of service innovations and partnerships for the betterment of customers, communities and the entire health ecosystem going forward, especially in the realm of chronic illness.

Read the full report here