The capabilities we demonstrated What we did The value we deliver
Head to help mental health
Based on our local knowledge, using our experience and working with our partner agencies, we established two additional full service sites and launched telehealth and remote mental health support to our diverse community.
Testing and screening
Partnered with Eastern health by providing our site to run testing clinics for different cohorts. This included healthcare workers, outbreak response and elective surgery screening. We also provided resources to support the high rise towers and other hotspots.
Rapidly shifted to telehealth
Quickly found new ways to flexibly deploy our clinicians and other staff alongside the safe operations of face to face services. For an extended period, we bulk billed or entirely waived fees.
Wellbeing calls
Our specialist clinicians proactively reached out to the vulnerable in our community to provide holistic support. Our unique knowledge of our community, deep existing partnerships and flexible services made this possible.
COVID-19 care
True sector-wide collaboration with Hospitals, Primary HealthNetworks, GPs and other community health providers enabled seven day per week health, wellbeing and social services to those tested positive for COVID-19, outside the clinical setting, preventing further transmission.
High risk accomodation response
Improved place based infection control and containment by establishing wellbeing, social and community engagement for this high-risk group, blending our local knowledge and services in partnership with other regional agencies.
Place

We are deeply connected to our community and we know how to prevent and treat issues, in and outside the clinical setting, by applying local resources quickly and flexibly.

Partnership

Our deep relationships across the sector mean we can work with trust to quickly setup, deliver, and innovate as the need (and partnership) requires. This underpins our ability to work holistically and bring both medical and social models of care to each instance.

Personalisation

Our impact was demonstrated in our COVID-19 responses and hinges on how we personalise responses to each family. From health and wellbeing, to social and literacy, personalisation ensures the right service, where, when and how it is needed.

Policy

The alliance of community health, GP’s, allied health and hospitals execute public health policy by applying a local lens. Community health fills the gaps that appear when applying this local lens to policy. Additionally, community health gathers evidence to evaluate and influence policy.

Pace and flexibility

Community health is the flexible element in the health system.Its operating model, corporate structure and funding means it can flex to quickly meet needs. COVID-19 saw us demonstrate this at pace, based on the community health model of prevention and chronic care delivered flexibly.

Clear value for money

Hospital care is expensive and is about episodic treatment. Community Health’s hybrid medical and social model is about prevention, ongoing and coordinated holistic care – without the overhead. The prevention and holistic economic case has been made and community health sits in this model.

The halo multiplier effect

The Community Health model drives a positive ripple (multiplier) impact. This impact is felt immediately and for years to come. Better prevention and self management is ‘catchy’. For each positive activity a consumer takes on, it encourages others to do some of the same.

Preventing hospital and acute admissions

There is significant acknowledgement that educating and treating people outside clinical settings, before and after acute care is needed, saves significant money and clinical capacity.

Supporting chronic conditions

What we have learned can be cost effectively leveraged for chronic conditions like Frail Aged, Diabetes, Heart Health and Obesity and we are working with our local collaborators todo just that.

Innovating, localising and personalising partnerships and services

Community health’s individual focus achieves broader public health outcomes and individual health goals by understanding local community’s needs, co-designing services and modalities with partners and customers and rapidly and cost effectively implementing them.

Flexible funding for amplified outcome

Flexible funding from multiple sources enables Community Health to not only fill gaps but also create synergies across the system that are more than the sum of the parts in delivering more and better outcomes.

Specialist, acute, sub-acute & residential care Determinants of health & other demographic factors Health promotion & disease prevention Primary health & community care
Local Hospital Networks
CLEAR

CLEAR is a free and confidential service for people living with Hepatitis C. Provided by a specialist medical and nursing team the clinic provides an assessment, treatment plan and access to curative medication, to support health needs.

IDEAS

Integrated Diabetes Education and Assessment Service (IDEAS) - helps people prevent and manage the complications that come with having Type 2 Diabetes. Provided by a specialist medical, nursing and allied health team, IDEAS provides practical education and support to empower participants in managing their long-term health and wellbeing.

Hospitals
Residential Care
Diagnostic and Pathology
Dental Practice

A community health general dental service caring for vulnerable and disadvantaged people, in conjunction with a private clinic offering affordable and quality dental care to the wider community.

Pharmacy
Allied Health

All our allied health services help people in our community maintain or enhance independence, safety, relationships and community engagement.

Services include: Community Nursing, Dietetics, Exercise Physiology, Occupational Therapy, Physiotherapy, Podiatry and Speech Pathology.

General Practice

We have relationships with GP's in the area to accept referrals and provide feedback on the care of their patients.

Primary Health Networks

Our partnering with the Eastern Melbourne Primary HealthNetwork ensures people receive the right care, in the right place, at the right time.

Child and Families

Our team includes a Paediatrician, Paediatric Occupational Therapists, Speech Pathologists, Dieticians, Psychologist, Neuropsychologist and Family Support Worker who believe that every child deserves a chance to reach their potential and discover their abilities. The integrated service works with children from infancy through to adolescence, along with their families and/or carers to improve their health, wellbeing, growth and development.

Disability Community Care

In Home Support provides support services to help people with disability achieve their goals and remain living at home independently.

Social Support Groups day programs encourage connections, belonging and support for participants with a disability and their carers, also providing respite.

Support Coordination helps people access services, resolving points of crisis and develop an effective support network.

Mental Health Community Care

Counselling services are available to anyone experiencing emotional difficulties which are impacting their day-to-day life.
The Stepped Care model focuses on linking people in with the right level of support using a ‘wrap-around’ approach.
The Reconnect Program is a community based early intervention and prevention program for young people aged 12 to 18 years who are homeless or at risk of homelessness, and their families.
The Whitehorse Men’s Shed provides opportunities for men to come together to socialise and work on projects in a supportive workshop environment.

Aged Care

In Home Support
Our In Home Support program provides caring support services such as cleaning, meal preparation, showering and gardening to help older people to remain living at home indepentently for longer.
Social Support Groups

We facilitate groups that encourage connections, belonging and support for participants and carers.
Falls Prevention

Theis service helps to identify contributing factors and institute change to reduce the likelihood and/or the severity of injuries.
Respite and Carer Support
Our Respite and Carer Suport services provide respite, information and support to people caring for older people or people living with a disability.
Home Care Packages Care Management

Home Care Packages Care Management coordinates servcies that assist older people to remain at home for as long as possible within a competitive commerical environment.

Immunisation
Food
Physical Activity
Alcohol and other Drugs

Both the after hours Community Health Outreach Program Eastern Region (CHOPER) operating 7.30-11pm, 7 days and the Needle Syringe Program provide safe access and disposal of syringes to reduce harm and minimise health risks associated with injecting.

Mental Health

Education and information sessions raising awareness of mental health, in particular to community groups, families, youth and older people, often in partnership with schools and local governments.

Gender Equity - Baby Makes 3 program

Baby Makes 3 is a parenting program for individuals that drives social change and builds gender equality at a systemic level.

Oral Health Education and Screening

Our friendly oral health team provides screening of children for early intervention needs, at local kindergartens, childcare centres and schools. This empowers children with the knowledge and motivation to care for their oral health.

Education
Employment
Income
Family and Community
Rural and Remote
Indigenous Australians