Are you ready to receive services through Support at Home?
Contact our friendly team today
Step-by-step guide to accessing aged care services in Melbourne
Step 1: Contact My Aged Care to find out what support services are available to help you stay in your home. Phone 1800 200 422.
Step 2: Think about the support you might need, such as personal care, help with household tasks, or support with social activities. We can help you plan for your assessment.
Step 3: You will be assessed by the Aged Care Single Assessment Service to confirm the level of support you may need.
Step 4: You will receive a letter from My Aged Care about your eligibility for the Support at Home program. Call us, and we will guide you through the next steps.
Step 5: You'll receive a second letter to confirm your enrolment in the Support at Home program.
Step 6: You have 56 days to choose a provider. As soon as possible, contact our My Aged Care team at 9430 9100 to discuss care management and any additional services.
Our Support at Home program in Melbourne
We aim to provide the best aged care services to older Australians and those living with disabilities or special care needs. The Support at Home program offers a range of services designed to meet basic support needs as well as complex care requirements.
These services include:
Personal care: Assistance with daily activities such as bathing, dressing, and grooming.
Home modifications: Ensuring your home is safe and accessible, with adjustments like ramps, grab rails, and more.
Health therapies: Including physiotherapy, speech pathology, podiatry, and other therapies to help with mobility and general health.
Community access and social activity groups: Ensuring you stay socially connected by arranging visits, transport to appointments, and community activities.
Transport: Helping you get to appointments and social events.
Get more from your Support at Home program budget
At healthAbility, we offer a tailored approach that empowers you to choose the Support at Home services you want, and when and how you want them delivered. The choice is yours!
Our aged care home services in the Northern and Eastern regions of Melbourne can include the following services:
Care management
Personal care support and assistance
Allied health
Therapeutic services
Meals and food preparation
Specialised aged care assessment and advice
Assistance with household tasks
Home and garden maintenance
Aids to help you remain independent
Transport
Assistance with community access, social outings, groups, and visitors
Short-term restorative care
End-of-life support