Connect with our After Hours Mental Health Nurse for understanding and support

The After Hours Mental Health Nursing Service has won a Victorian Public Healthcare Award for 'excellence in mental health and wellbeing!

IMPORTANT: If you or someone you know is in an emergency or crisis, contact Triple Zero (000) immediately or reach out to Lifeline on 13 11 14 for crisis support and suicide prevention services. Our service can help people experiencing mild to moderate mental health issues like anxiety, stress, depression, and grief.

When you’re overwhelmed or struggling with your mental health, finding support outside of regular business hours can be challenging.

Our After Hours Mental Health Nursing Service is here to help people experiencing mild to moderate mental health issues such as anxiety, stress, depression, and grief. Whether after work, on weekends, or during public holidays, our mental health professionals provide confidential and compassionate support when it’s needed most.

You can meet our mental health team in person or free call 1300 003 509 to talk with a nurse over the phone or via telehealth.

How we can support you

Our After Hours Mental Health Nursing Service is designed to offer understanding, guidance, and reassurance. Our trained Mental Health Nurses can assist in the following ways:

  • Listening to your concerns: Sometimes, just talking about what you're going through can help ease stress and emotional distress.

  • Helping you decide on the next steps: We will work with you to identify what support services may be best suited for your mental health and wellbeing.

  • Providing recommendations for ongoing mental health services: We can help connect you with local mental health supports, strategies, and care plans tailored to your needs.

    Speak to a Mental Health Nurse free of charge — no appointment is needed

    • Over the phone: 1300 003 509 (free call)
    • In Person: 36 Wellington Road, Box Hill, Victoria
    • Email: ahmhns@healthability.org.au
    • Available Monday to Friday: 6.00pm – 11.00pm
      Saturday, Sunday and public holidays: 2.00pm – 7.00pm

    If you or someone you know are in an emergency or crisis contact 000 or Lifeline on 13 11 14.

    For more information

    For more information, you can contact the team at ahmhns@healthability.org.au, or call 1300 003 509

    The After Hours Mental Health Nursing Service is funded by the Australian Government under the Primary Health Network program.

      Contact our friendly team on

      After Hours Mental Health Nursing Service - Call back request

      If you need support but cannot speak with us immediately, you can request a call from one of our Mental Health Nurses. We aim to respond as soon as possible to provide guidance, mental health resources, and access to appropriate services.

      Our commitment to mental health support

      Our After Hours Mental Health Nursing Service is committed to improving access to mental health care, providing free telephone, online, and in-person support for those who need it most. We offer:

      • Timely support for individuals feeling overwhelmed or struggling with their mental health

      • Advice on next steps, medication reviews, and recommendations for ongoing support services

      • Mental health information and referral services for ongoing care.

      We also offer mental health support for Aboriginal and Torres Strait Islander communities, ensuring that culturally appropriate care and personal stories are translated to meet diverse needs.

      Health Ability Stepped Mental Care

      FAQs

      Do I need a General Practitioners (GP) referral?
      Is this a free service?
      Can I get support for complex mental health issues?
      What should I do if I need urgent help?
      Can I remain anonymous when seeking support?
      Can I receive mental health support if I have an existing diagnosis?
      Is this a crisis service?

      Get in touch

      Contact our team by sending us an online enquiry or call us on