We are committed to providing clients with the best care and support. As part of this commitment, we launched a new client management system, Vantage, on 1 June 2026 to help improve how we deliver our services.

While this new system will provide long-term benefits, we are currently experiencing some early implementation issues as we adapt to the change.

What this means for you

Unfortunately, some client invoices are currently delayed by up to six weeks. As a result, you may receive an invoice that covers several weeks of services at once.

Depending on your individual circumstances, you may wish to set aside funds for services received in June until your invoice arrives. If you would like help estimating what this amount may be, please contact our team.

We are working to resolve this

We understand that delayed invoicing may be frustrating and could create uncertainty for some clients. Please be assured that our teams are working hard to address these issues and return to our normal invoicing processes as quickly as possible.

We're here to help

If you have questions about your invoice or would like support estimating future invoice amounts, please contact healthAbility:

Phone: [insert number]
Email: [insert email]

We sincerely apologise for the inconvenience and thank you for your patience and understanding during this transition.