Mental health support

Our multi-disciplinary team offers a range of mental health supports to anyone experiencing emotional difficulties which are impacting their day-to-day life.

We actively work to improve the physical, mental and social wellbeing of individuals, families and communities.

The service is accessible, personalised, confidential, responsive and available to anyone seeking assistance to make positive changes in their life.

Our range of Mental Health Hub supports include:

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Stepped Care model of Mental Health

The Stepped Care model of Mental Health focuses on linking you in with the right level of support that you need. The approach takes into account the bigger picture of your health looking at the whole person, including your physical, social and mental needs.

One of the main features of the model is that it is flexible – we know that the level of support you need will change over time, and if that happens, we change with you. A good way to think about this is ‘stepping up’ or ‘stepping down’ as your needs change. We stay with you along this journey. Emphasis is placed on the client only telling their story once, to make engaging with our mental health service a seamless and supportive experience. This means you can get what you need, without having to change care providers every time you step up or step down.

You can refer yourself, as well as friends and family members. You don’t need a General Practitioner (GP) referral to use this service, but it’s helpful to have your GP involved in your care. This service is free and confidential, but eligibility is determined by where you live or work.

You can access these services if you:

  • Need support with your mental health or emotional well-being from a community service

  • Unable to access or afford private mental health services (such as a private psychologist)

For more information contact:

STEPS on 1800378377 if you live or work in the cities of Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse or Yarra Ranges OR

LIFT on 94309100 if you live or work in Nillumbik, Banyule, Whittlesea, Wallan and Kinglake.

Stepped Care services are funded by the Australian Government under the PHN program, so there is no cost for you to access the service. This program is delivered by healthAbility in partnership with other Inner East Community Health providers.

Stepped Care model of Mental Health

Groups and programs

The STEPS and LIFT service offer ongoing groups and programs which are designed to help you develop social skills in a welcoming, inclusive and natural setting. It enables you to connect with others, have a chat, and make some new friends!

Please be advised that all Connections Café participants must undergo a comprehensive LIFT Assessment prior to attending. If you are not already part of the LIFT program, please contact Service Coordination at healthAbility on 03 9430 9100 to speak to a team member regarding assessment.

Groups and programs

After Hours Mental Health Nurse

Sometimes stress, anxiety, depression or grief can be overwhelming. Our Mental Health Nurses are equipped to help you get on top of things.

You have the option to meet our mental health team in person, or you can freecall 1300 003 509 to talk with a nurse over the phone, or via telehealth.

Our support service provides:

  • Someone to listen to your needs and concerns

  • Someone to assist you in deciding which steps to take next

  • Recommendations for ongoing support services

  • A dedicated person who will check in on you to see how things are going down the track

This service is free of charge and no appointment is needed.

Location and Opening Hours

Where: After Hours GP Clinic, 36 Wellington Rd Box Hill
Open: 2.00pm – 7.00pm Saturday, Sunday and public holidays
6.00pm – 11.00pm Monday to Friday
Phone: 1300 003 509 (freecall)

If you or someone you know are in an emergency or crisis contact 000 or Lifeline on 13 11 14.

After Hours Mental Health Nurse

Psychosocial Support Service

Mental health support in eastern and north-eastern Melbourne.

What is the Psychosocial Support Service?

The Psychosocial Support Service (PSS) assists individuals with severe mental health issues who are not supported by the NDIS.

Psychosocial support can assist people to participate in their community, manage daily tasks, secure stable employment or housing and connect with family and friends. They may include one-to-one or group support.

The PSS will have a focus on physical and mental health and is available for people in Eastern and North Eastern Melbourne.

What supports are available?

  • Psychosocial support may include:
  • Developing social skills and friendships
  • Building relationships with family
  • Managing money
  • Finding and looking after a home
  • Building skills and qualifications
  • Developing work goals
  • Staying physically well, including exercise
  • Support with drug, alcohol and smoking issues
  • Building life skills, including confidence and resilience
  • Exploring access to the NDIS

Who can use the service?

People with severe mental health issues who are not receiving support from the NDIS may be eligible.

The program is available to people who:

  • Live, work in or have connection to the Eastern Melbourne Primary Health Network
  • Are not supported by the NDIS
  • Are not receiving state-funded PSS

How to access Psychosocial Support Service

  • Anyone can make a referral to the PSS including:
  • Community members referring themselves
  • Carers
  • Friends and/or families
  • GPs and other service providers in the region

Call the Wellways Intake Worker on (03) 8486 4292 or email

View a short video on the Psychosocial Support Service

The PSS program is delivered and funded by

Wellways and healthAbility partners including Access Health and Community, Inspiro Community Health, Banyule Community Health and Nexus Primary Health. This initiative is funded by the Australian Government under the Primary Health Network program.

Psychosocial Support Service


Do I need a General Practitioners (GP) referral?
What are the fees?
Do you offer appointments out of standard business hours?
What are the contact details of the After Hours Mental Health Nurse Support Service?
From which locations is mental health support available?
When should I seek alternative support?
Do you see children as well as adults?

Get in touch

Contact our team by sending us an online enquiry or call us on