Stepped Care model of Mental Health
The Stepped Care model of Mental Health focuses on linking you in with the right level of support that you need. The approach takes into account the bigger picture of your health looking at the whole person, including your physical, social and mental needs.
One of the main features of the model is that it is flexible – we know that the level of support you need will change over time, and if that happens, we change with you. A good way to think about this is ‘stepping up’ or ‘stepping down’ as your needs change. We stay with you along this journey. Emphasis is placed on the client only telling their story once, to make engaging with our mental health service a seamless and supportive experience. This means you can get what you need, without having to change care providers every time you step up or step down.
You can refer yourself, as well as friends and family members. You don’t need a General Practitioner (GP) referral to use this service, but it’s helpful to have your GP involved in your care. This service is free and confidential, but eligibility is determined by where you live or work.
You can access these services if you:
Need support with your mental health or emotional well-being from a community service
Unable to access or afford private mental health services (such as a private psychologist)
For more information contact:
STEPS on 1800378377 if you live or work in the cities of Boroondara, Knox, Manningham, Maroondah, Monash, Whitehorse or Yarra Ranges OR
LIFT on 94309100 if you live or work in Nillumbik, Banyule, Whittlesea, Wallan and Kinglake.
Stepped Care services are funded by the Australian Government under the PHN program, so there is no cost for you to access the service. This program is delivered by healthAbility in partnership with other Inner East Community Health providers.
Groups and programs
The STEPS and LIFT service offer ongoing groups and programs which are designed to help you develop social skills in a welcoming, inclusive and natural setting. It enables you to connect with others, have a chat, and make some new friends!
Please be advised that all Connections Café participants must undergo a comprehensive LIFT Assessment prior to attending. If you are not already part of the LIFT program, please contact Service Coordination at healthAbility on 03 9430 9100 to speak to a team member regarding assessment.
After Hours Mental Health Nurse
Sometimes stress, anxiety, depression or grief can be overwhelming. Our Mental Health Nurses are equipped to help you get on top of things.
You have the option to meet our mental health team in person, or you can freecall 1300 003 509 to talk with a nurse over the phone, or via telehealth.
Our support service provides:
Someone to listen to your needs and concerns
Someone to assist you in deciding which steps to take next
Recommendations for ongoing support services
A dedicated person who will check in on you to see how things are going down the track
This service is free of charge and no appointment is needed.
Location and Opening Hours
Where: After Hours GP Clinic, 36 Wellington Rd Box Hill
Open: 2.00pm – 7.00pm Saturday, Sunday and public holidays
6.00pm – 11.00pm Monday to Friday
Phone: 1300 003 509 (freecall)
If you or someone you know are in an emergency or crisis contact 000 or Lifeline on 13 11 14.
Get in touch
Contact our team by sending us an online enquiry or call us on