Meet Kim Maloney, Support Coordination Manager

1. What is your role at healthAbility? I am the Manager of our fantastic Support Coordination team. Support Coordination is a service that assists people to get their NDIS plan started and will help them to understand and manage all of the NDIS supports available.

My team members help explain to people all that needs to be done for them to access the support they need. This often includes finding them the right service providers for their needs. Some of the way this is done is by linking them to personal care and community access workers; navigating housing; daily activities; finding a job or finding an allied health therapist.

2. How long have you worked there? I have worked at healthAbility in the Support Coordination team for four and a half years and been in this role for eighteen months. healthAbility has been supporting people to implement their NDIS plans since 2016.

3. What do you enjoy most about your work? My team – I work with a great bunch of people who genuinely care about the people they work with. I enjoy that every day is different. It is very rewarding to see that the work we do makes a difference in people’s lives every day and it is a privilege to support the staff that help make that happen. I also really enjoy our lunchtime trivia every day.

4. What difference have you seen the NDIS make to people? We have seen people gain employment for the first time, have access to ongoing daily support and opportunities to try new things, or have home modifications approved. It can be difficult however to witness the struggle some people experience with accessing the NDIS and its process, however the NDIS is supporting people to have their personal needs met and that is a great thing.

5. With all the changes that have occurred due to the NDIS, what is one piece of advice you would give people not knowing where to start? First step is for people to make sure they are eligible for the NDIS. To do this, I recommend people call 1800 800 110 and ask for an Access Request Form to be sent out, then they need to make a double appointment with their GP to have the form filled out. Next they need to send the form back to the NDIS with any supporting documentation such as their diagnosis letter. Once they have been deemed eligible, I recommended they sit down and think about their week, where and when do they need assistance? Is this assistance different when they are on holidays? Having a good idea of what they need and when is vital for a good plan.

About healthAbility
Since 1976 our aim has been to ensure everyone in our community has access to high quality support and care.

We also offer a broad selection of services that can help improve people’s quality of life and support them to live independently, actively and safely in their own homes and within their community’s for as long as possible.

Contact our Support Coordination team on 9430 9100.